Frequently Asked Questions
How long can I expect it will take before I receive my order?
The order lead-times that we strive for is 4-6 weeks, but allow us to try to exceed your expectations.
Saying that we would love you to pop us an email to tell us if you are pressed for time so that we can try to get the stock to you as soon as possible.
This means that we may take a little bit of time to get your products to you, so we recommend that you plan ahead and order in advance to ensure that you receive the stock when you need it.
Will I need to pay extra for international Freight?
Our stock comes fresh from Europe and we try to place monthly orders with our partners so that the costs to our customers are as low as possible. All landed costs are included in the price.
If we are not based in South Africa, and would like to send the goods to another country in Africa, can you help with this?
We use Express air-freight and we can deliver right to your door anywhere in Africa. You will however need to be responsible for the import clearance and payment of the duties in taxes. We can assist you if a pre-shipment inspection or other certification of the products is required.
I have a Montessori School and I would like to purchase Montessori Materials, Are you able to provide advice to me as to what I need to start up?
Access Materials has practical experience in running a Montessori school. Please contact us for advice and we will help you to buy the best educational Montessori materials for your classrooms.
What is the quality of your Montessori products like?
The Montessori materials that Access Materials provide are of the highest quality on the market. We are on the side of our customers when it comes to complaints as we pride ourselves on the quality of our products.